may sub-contract our obligations for the product delivery to transport service
providers of our choice, but we will nevertheless remain responsible for the
performance of the delivery Service to you.
We reserve the right to change the Delivery Terms at any time. Any changes to
the Delivery Terms will be effective for all new deliveries placed after the
change is published on our website. You should check the Delivery Terms posted
on the Vono website before each new delivery – they may have changed since your
Location of deliveries
We will deliver to the delivery address specified for delivery. The location
must be within Lagos .The location must be accessible by road. it is your
responsibility to be available to accept delivery at the delivery address or
location on the day of delivery. . We require you to provide us with two
telephone numbers so we can contact you easily and advise you of your delivery
Please try to inform us as soon as
possible if you know that you are not going to be in to accept delivery. We
shall not be liable in respect of any delay in delivery as a result of any act
or omission by you.
If you are not personally available to accept delivery, you may appoint a
representative to do so in your place. The representative must be an adult
capable of receiving delivery on your behalf, and you agree that we will be
entitled to rely on the representative’s instructions as if they were your own.
On delivery, you will be asked to examine the products, check the condition of
the packaging and whether the correct number of items has been delivered. You
will be asked to sign the delivery document confirming that the delivery has
taken place, the number of items delivered, that delivery of the products has
not caused any damage to your property, that items are delivered “free of visible
damage” and that you are happy with the service you have received. If there is
obvious damage or items are missing or incorrect, you should record this on the
delivery document. Missing items will be re-ordered and damaged/incorrect items
will be returned and replaced and delivered free of charge. This will not
affect your legal right to notify us at a later date if you subsequently find a
defect in your products. You must let us know about any damaged, missing and/or
incorrect product within a reasonable period of time after you have had an
opportunity to inspect the products. If you refuse to sign the delivery
document, this will be taken as refusal to accept delivery.
Once the products have been delivered to you (or your representative), you
become the owner of the product and from that point it will be at your risk.
This means you will be liable for any subsequent damage, loss or destruction.
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Vono products was established in 1960 with the initial objective of meeting the domestic and institutional needs of homes,schools, and various establishments