Delivery Information

We may sub-contract our obligations for the product delivery to transport service providers of our choice, but we will nevertheless remain responsible for the performance of the delivery Service to you.

We reserve the right to change the Delivery Terms at any time. Any changes to the Delivery Terms will be effective for all new deliveries placed after the change is published on our website. You should check the Delivery Terms posted on the Vono website before each new delivery – they may have changed since your last visit.

Location of deliveries
We will deliver to the delivery address specified for delivery. The location must be within Lagos .The location must be accessible by road. it is your responsibility to be available to accept delivery at the delivery address or location on the day of delivery. .
 We require you to provide us with two telephone numbers so we can contact you easily and advise you of your delivery time.

 Please try to inform us as soon as possible if you know that you are not going to be in to accept delivery. We shall not be liable in respect of any delay in delivery as a result of any act or omission by you.

If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative’s instructions as if they were your own.

On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of items has been delivered. You will be asked to sign the delivery document confirming that the delivery has taken place, the number of items delivered, that delivery of the products has not caused any damage to your property, that items are delivered “free of visible damage” and that you are happy with the service you have received. If there is obvious damage or items are missing or incorrect, you should record this on the delivery document. Missing items will be re-ordered and damaged/incorrect items will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us at a later date if you subsequently find a defect in your products. You must let us know about any damaged, missing and/or incorrect product within a reasonable period of time after you have had an opportunity to inspect the products. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.

Once the products have been delivered to you (or your representative), you become the owner of the product and from that point it will be at your risk. This means you will be liable for any subsequent damage, loss or destruction
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